Senior Customer Support Representative - billing questions (Seattle, WA)

Amberfield Ashton Environmental Services is looking for a Senior Customer Support Representative. The job centres on billing questions for recycling loads, and it would suit someone who likes steady, practical work. You would join a small organisation of about 47 people based in Seattle. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including recycling loads, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with recycling loads. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Seattle, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.