Senior Customer Support Representative - billing questions (Savannah, GA)

Silverline Pine Water Authority operates treatment plants and pipelines around Savannah. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Savannah. What you will do • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Savannah. • Applications are reviewed on a rolling basis.