Senior Customer Support Representative - billing questions (San Jose, CA)

Westbrook Ashton Foods produces packaged foods at its San Jose plant. We are hiring a Senior Customer Support Representative to take on billing questions. We like people who take pride in what they make. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ingredient orders. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in San Jose, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.