Senior Customer Support Representative - billing questions (San Diego, CA)

Silverline West Freight coordinates shipments and warehousing around San Diego. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with loads and lanes. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.