Senior Customer Support Representative - billing questions (San Antonio, TX)

Amberfield Stone Telecom is a telecommunications provider in San Antonio focused on reliable home and business connections. We are hiring a Senior Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in San Antonio, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.