Senior Customer Support Representative - billing questions (San Antonio, TX)

Bluepeak Umber Hospitality runs guest-focused properties across the San Antonio area. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a small organisation of about 72 people based in San Antonio. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including food costs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with food costs. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in San Antonio. • We reply to every applicant.