Senior Customer Support Representative - billing questions (Salt Lake City, UT)

Northwind Beacon Water Authority is looking for a Senior Customer Support Representative. The job centres on billing questions for water quality, and it would suit someone who likes steady, practical work. You would join a small organisation of about 194 people based in Salt Lake City. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including water quality, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.