Senior Customer Support Representative - billing questions (Salt Lake City, UT)

Summit Umber Legal Group is looking for a Senior Customer Support Representative. The job centres on billing questions for billing records, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing records, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing records. Working arrangement • Full-time, on a regular day shift. • On site in Salt Lake City. • Applications are reviewed on a rolling basis.