Senior Customer Support Representative - billing questions (Sacramento, CA)

Fernwood Amber Property Management Group manages apartment communities around Sacramento. We are hiring a Senior Customer Support Representative to take on billing questions. We are flexible about schedules. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Sacramento. • Applications are reviewed on a rolling basis.