Senior Customer Support Representative - billing questions (Sacramento, CA)

Westbrook Wilder Markets operates grocery and general-merchandise stores around Sacramento. We are hiring a Senior Customer Support Representative to take on billing questions. We are friendly and busy, especially on weekends. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Sacramento, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.