Senior Customer Support Representative - billing questions (Rochester, NY)

Silverline Vale Water Authority Group operates treatment plants and pipelines around Rochester, and we need a Senior Customer Support Representative to lead our billing questions. You would join a small organisation of about 146 people based in Rochester. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Rochester. • Applications are reviewed on a rolling basis.