Senior Customer Support Representative - billing questions (Rochester, NY)

Northwind Kestrel Medical is looking for a Senior Customer Support Representative. The job centres on billing questions for production lots, and it would suit someone who likes steady, practical work. Engineers and clinicians sit at the same table. What you will do • Resolve billing and account issues, including production lots, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with production lots. Working arrangement • Full-time, with a steady weekday schedule. • On site in Rochester. • Applications are reviewed on a rolling basis.