Senior Customer Support Representative - billing questions (Rochester, NY)

Rivermark Wilder Insurance Partners is looking for a Senior Customer Support Representative. The job centres on billing questions for customer complaints, and it would suit someone who likes steady, practical work. You would join a small organisation of about 179 people based in Rochester. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer complaints. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Rochester. • Applications are reviewed on a rolling basis.