Senior Customer Support Representative - billing questions (remote)

Rivermark Nest Financial is looking for a Senior Customer Support Representative. The job centres on billing questions for regulatory reports, and it would suit someone who likes steady, practical work. Trust is the product, so accuracy and clarity matter. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Milwaukee. • We will tell you what to expect at each step of the hiring process.