Senior Customer Support Representative - billing questions (remote)

Clearpath Glen Civic Services works with county and city offices around Kansas City, and we need a Senior Customer Support Representative to lead our billing questions. We follow procedures carefully and explain them clearly. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including procurement, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Kansas City. • We reply to every applicant.