Senior Customer Support Representative - billing questions (remote)

Ironwood Corner Housing Group manages affordable housing communities across Columbus, and we need a Senior Customer Support Representative to lead our billing questions. You would join a large organisation of about 807 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including resident services, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with a monthly team day in Columbus. • Applications are reviewed on a rolling basis.