Senior Customer Support Representative - billing questions (remote)

We are growing our team at Lumen Iron Markets and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 843 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including store inventory, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with store inventory. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Oklahoma City. • Applications are reviewed on a rolling basis.