Senior Customer Support Representative - billing questions (remote)

We are growing our team at Greenridge Cobalt Medical Partners and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 108 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with regulatory submissions. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Seattle. • We will tell you what to expect at each step of the hiring process.