Senior Customer Support Representative - billing questions (remote)

Cedar Bright Water Authority is looking for a Senior Customer Support Representative. The job centres on billing questions for treatment plant data, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Seattle. • Applications are reviewed on a rolling basis.