Senior Customer Support Representative - billing questions (remote)

Highbridge Basin Energy is looking for a Senior Customer Support Representative. The job centres on billing questions for service connections, and it would suit someone who likes steady, practical work. You would join a small organisation of about 96 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service connections, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Boise. • Applications are reviewed on a rolling basis.