Senior Customer Support Representative - billing questions (remote)

Lumen Bridge Telecom is a telecommunications provider in Boston focused on reliable home and business connections, and we need a Senior Customer Support Representative to lead our billing questions. You would join a large organisation of about 833 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including field visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Boston. • We will tell you what to expect at each step of the hiring process.