Senior Customer Support Representative - billing questions (remote)

Amberfield Kestrel Housing provides affordable homes and support services around Tulsa, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with lease compliance. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Tulsa. • Applications are reviewed on a rolling basis.