Senior Customer Support Representative - billing questions (remote)

Redstone Harbor Arts Center is an arts centre in Memphis with a full calendar of events, and we need a Senior Customer Support Representative to lead our billing questions. Everyone pitches in on show days. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Memphis. • We will tell you what to expect at each step of the hiring process.