Senior Customer Support Representative - billing questions (remote)

Cedar Umber Legal Group is a Charleston practice with attorneys, paralegals and client-service staff, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including intake forms, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with intake forms. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with quarterly visits in Charleston. • We will tell you what to expect at each step of the hiring process.