Senior Customer Support Representative - billing questions (remote)

We are growing our team at Northwind Cobalt Insurance and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 37 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including claims, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with an occasional day on site in Denver. • We reply to every applicant.