Senior Customer Support Representative - billing questions (remote)

Silverline Union Hospitality runs guest-focused properties across the Orlando area, and we need a Senior Customer Support Representative to lead our billing questions. Guests remember kindness. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including food costs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with food costs. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Orlando. • We reply to every applicant.