Senior Customer Support Representative - billing questions (remote)

Silverline Cobalt Housing Group manages affordable housing communities across Orlando. We are hiring a Senior Customer Support Representative to take on billing questions. Housing is our mission and residents are our neighbours. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with lease compliance. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Orlando. • We reply to every applicant.