Senior Customer Support Representative - billing questions (remote)

Rivermark Corner Medical Group is a Tampa company producing monitoring and surgical equipment, and we need a Senior Customer Support Representative to lead our billing questions. Documentation is part of the craft. What you will do • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with complaint handling. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Tampa. • We reply to every applicant.