Senior Customer Support Representative - billing questions (remote)

Summit Drift Arts Center is an arts centre in Seattle with a full calendar of events, and we need a Senior Customer Support Representative to lead our billing questions. We run on creativity, deadlines and a lot of goodwill. What you will do • Resolve billing and account issues, including event logistics, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with event logistics. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Seattle. • Applications are reviewed on a rolling basis.