Senior Customer Support Representative - billing questions (remote)

Rivermark Iron Auto Group Partners is looking for a Senior Customer Support Representative. The job centres on billing questions for service appointments, and it would suit someone who likes steady, practical work. Customers come back because we explain what they need and what they do not. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with quarterly visits in Tucson. • We will tell you what to expect at each step of the hiring process.