Senior Customer Support Representative - billing questions (remote)

Foxglove Maple Water Authority supplies drinking water and treats wastewater for Miami and nearby communities, and we need a Senior Customer Support Representative to lead our billing questions. You would join a large organisation of about 981 people, working mostly from home. What you will do • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Miami. • We will tell you what to expect at each step of the hiring process.