Senior Customer Support Representative - billing questions (remote)

Lumen Granite Water Authority is looking for a Senior Customer Support Representative. The job centres on billing questions for capital projects, and it would suit someone who likes steady, practical work. Crews and office staff work closely together. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with a monthly team day in Philadelphia. • We reply to every applicant.