Senior Customer Support Representative - billing questions (remote)

Amberfield Beacon Press Partners produces print and digital publications in Pittsburgh. We are hiring a Senior Customer Support Representative to take on billing questions. Deadlines are tight and craftsmanship matters. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including press runs, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with press runs. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with a monthly team day in Pittsburgh. • We will tell you what to expect at each step of the hiring process.