Senior Customer Support Representative - billing questions (remote)

Bluepeak Bright Water Authority operates treatment plants and pipelines around Kansas City. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a small organisation of about 37 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with an occasional day on site in Kansas City. • We reply to every applicant.