Senior Customer Support Representative - billing questions (remote)

Lumen Stone Transit Planning Group is looking for a Senior Customer Support Representative. The job centres on billing questions for ridership counts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 15 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including ridership counts, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with ridership counts. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Seattle. • We will tell you what to expect at each step of the hiring process.