Senior Customer Support Representative - billing questions (remote)

Amberfield West Energy is looking for a Senior Customer Support Representative. The job centres on billing questions for meter readings, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Resolve billing and account issues, including meter readings, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with an occasional day on site in Louisville. • We reply to every applicant.