Senior Customer Support Representative - billing questions (remote)

Cedar Beacon Manufacturing Partners is looking for a Senior Customer Support Representative. The job centres on billing questions for tooling, and it would suit someone who likes steady, practical work. We value people who work safely and speak up. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including tooling, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with tooling. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in Jackson. • Applications are reviewed on a rolling basis.