Senior Customer Support Representative - billing questions (remote)

Cedar Glen Banking Services is a community-focused bank in New Orleans serving households and small businesses, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including account openings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in New Orleans. • Applications are reviewed on a rolling basis.