Senior Customer Support Representative - billing questions (remote)

Highbridge Juniper Facilities is looking for a Senior Customer Support Representative. The job centres on billing questions for cleaning schedules, and it would suit someone who likes steady, practical work. Bilingual teams are common. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Rochester. • We reply to every applicant.