Senior Customer Support Representative - billing questions (remote)

We are growing our team at Greenridge Ember Press and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 947 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including proofing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with quarterly visits in Austin. • Applications are reviewed on a rolling basis.