Senior Customer Support Representative - billing questions (remote)

Rivermark Nest Property Management is a Cleveland property manager with leasing, maintenance and resident services. We are hiring a Senior Customer Support Representative to take on billing questions. We are flexible about schedules. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Cleveland. • Applications are reviewed on a rolling basis.