Senior Customer Support Representative - billing questions (remote)

We are growing our team at Westbrook Cross Legal Group and adding a Senior Customer Support Representative whose main responsibility will be billing questions. Confidentiality and accuracy are taken very seriously. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including trust accounts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with trust accounts. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Nashville. • Applications are reviewed on a rolling basis.