Senior Customer Support Representative - billing questions (remote)

Silverline Yarrow Hospitality runs guest-focused properties across the Louisville area. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a small organisation of about 17 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including guest bookings, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with guest bookings. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in Louisville. • We will tell you what to expect at each step of the hiring process.