Senior Customer Support Representative - billing questions (remote)

Rivermark Linden Legal Group is a Oklahoma City practice with attorneys, paralegals and client-service staff. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of about 673 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including document review, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with document review. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Oklahoma City. • We will tell you what to expect at each step of the hiring process.