Senior Customer Support Representative - billing questions (remote)

We are growing our team at Ironwood Summit Medical and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 190 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including device records, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Orlando. • Applications are reviewed on a rolling basis.