Senior Customer Support Representative - billing questions (remote)

Summit Beacon Financial is looking for a Senior Customer Support Representative. The job centres on billing questions for payment disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with an occasional day on site in Dallas. • Applications are reviewed on a rolling basis.