Senior Customer Support Representative - billing questions (remote)

Harborlight Amber Insurance Group is looking for a Senior Customer Support Representative. The job centres on billing questions for catastrophe response, and it would suit someone who likes steady, practical work. You would join a small organisation of about 39 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with catastrophe response. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with an occasional day on site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.