Senior Customer Support Representative - billing questions (remote)

Bright Rowan Foods Group produces packaged foods at its New Orleans plant. We are hiring a Senior Customer Support Representative to take on billing questions. Food safety is non-negotiable and we train for it. What you will do • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with allergen controls. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in New Orleans. • We reply to every applicant.