Senior Customer Support Representative - billing questions (remote)

Highbridge Union Foods Group is looking for a Senior Customer Support Representative. The job centres on billing questions for customer specifications, and it would suit someone who likes steady, practical work. Food safety is non-negotiable and we train for it. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer specifications, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer specifications. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Nashville. • We will tell you what to expect at each step of the hiring process.