Senior Customer Support Representative - billing questions (remote)

Highbridge Oak Foods Group is looking for a Senior Customer Support Representative. The job centres on billing questions for sanitation schedules, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with sanitation schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with an occasional day on site in Toledo. • Applications are reviewed on a rolling basis.